Plain-English version. Last updated January 2026.
We want you to be happy with sitetrace API. If something isn't right, we'll make it right. Here's exactly when and how refunds work.
If you're a new paid customer and you're not satisfied with the service for any reason, you can request a full refund within 30 days of your first payment. No questions asked, no hoops to jump through.
This applies once per customer (your first paid subscription). It does not apply to subsequent renewals.
Subscription renewals (months 2 and beyond) are non-refundable except in cases of service failure or billing error on our end. You can cancel at any time to prevent future charges — cancellation is effective at the end of your current billing period, and we don't pro-rate partial months.
We may also refund payments if:
Email [email protected] with:
We respond within 2 business days. Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or card issuer.
Refunds are processed by Paddle, our merchant of record. You don't need to open a dispute with your bank or card issuer — just email us and we'll handle it.
Refunded amounts appear in the original currency. Any currency conversion loss is borne by your bank, not by sitetrace API.
The 30-day guarantee exists to give you peace of mind, not as a free trial to abuse. If we see a pattern of refund + re-subscribe + refund cycles intended to extract free usage, we reserve the right to deny the refund and/or terminate the account.
Questions about a charge or a refund in progress: [email protected].